FAQ

 

Shipping Policy

Turnaround

All orders are shipped to ensure that the requested delivery date is achieved within 48 hours Monday - Friday 8.30am - 7pm. All Local orders are hand delivered by a member of our Delivery Team at Richards Floral Design. Any deliveries required for UK National Delivery require a minimum of 48 hours before the desired delivery date we aim to have them delivered within three working days. We are unable to guarantee next day delivery on National Deliveries.

Carriers

We use the following carriers to deliver our Local Orders:

Richards Floral Design

We use the following carriers to deliver our National Orders:

Yodel
UPS
FedEx
DHL

Order Tracking

We can track local orders. For national orders if a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the product, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. You must opt for the relevant method of delivery, if this is not selected you may be charged additional funds before your delivery will be sent out.  

Substitutions  

If an item is unavailable Richards Floral Design have the right to substitute any product that may be unavailable seasonally. We require at least 3 days notice to avoid substitutions. We always will try to avoid substitutions but this isnt always possible, we work with fresh, naturally grown products, we will only send out an order that we feel the quality is as high as possible, if you do not wish us to substitute you have the option to abandon your cart before payment.

 

Re Delivery

If a local recipient us unavailable at the delivery address, we will leave your design with a neigbour and post a note to inform the recipient on where to find their deliver. If we are unable to leave the order with any neighbours we will bring the order back to Richards Floral Design to arrange for Collection or Re Delivery. You will not be charged for re delivery to local locations however we will only return once for re delivery, any additional attempts will require payment before attempting again. 

If your design is a National Order, we rely on a third company to organize with recipients on where their delivery is left or to arrange re delivery with the recipient. We will be unable to arrange re delivery.