Terms & Conditions

Weddings & Events

Booked 2020 Onwards

Deposits

All deposits including Save The Date Deposits are Non Refundable. By paying any non refundable Deposit including Save The Date Deposits you are agreeing to our T&C’s and policies, you are also agreeing that we will be paid in full by the deadline that has been set, failing to do so will automatically cancel your order, event or wedding. Weddings and events that are postponed are subject to a £45 transfer fee unless directly affected by Covid 19 where your wedding is unable to go ahead due to government guidelines-In this case only, original dates can be transferred once only to a new date free of charge. With any postponements any previous discussions, estimates or quotes will be re issued for new dates approx 6 months prior.

Weddings & Events

Customers are required to pay Save the Date deposits which are non refundable and non transferable unless directly affected by Covid 19, or where a transfer fee has been made. Dates can be transferred once only if new dates are available. (Please read Deposits for clarification)

All correspondence will be between Richards Floral Design and the main booking contact only. We require their full name, as well as their partners, with addresses and contact details for parties involved with the booking as well as a trusted contact for the actual date of the wedding or event.

We assume upon paying deposits including Save the Date deposits that clients agree to our terms and conditions as well as policies. We assume that upon doing so that clients agree to pay by any deadline. If deadlines are to met we will assume that clients have cancelled their booking and deposits will be lost. If any deadline is unable to be met Richards Floral Design must be informed beforehand to be given the opportunity to work with clients and suppliers to ensure a suitable new deadline or arrange substitutions.

Any bookings which are reduced in size after deposits are paid will be reviewed and may be subject to amendments or substitutions, with price increases on select designs.

Any changes to bookings must be done so with adequate time before payment is due via email.

Richards Floral Design assumes that by paying in full all clients have checked that they have provided the correct information required for the booking. We assume that clients have checked all details including colour scheme, quantities, contact information and dates as well as delivery or collection details/times are all correct. Richards Floral Design accepts no responsibility for inaccurate information being provided.

It is the clients responsibility to double check all order details are correct and to be aware of any deadlines for payments including deposits. It is the clients responsibility to make sure that they inform Richards Floral Design if they need to make any amendments or are unable to meet deadlines with fair and adequate notice via phone and email.

Weddings and Events are required to pay in full by deadlines which are usually 6 weeks prior. It is the clients responsibility to keep up to date with payments to avoid any additional costs or loosing their booking. Deadlines which are not met within deadlines will be considered as cancelled by the client unless Richards Floral Design have been notified via email and phone of alternative arrangements to make payment which Richards Floral Design must agree with before proceeding.

If an item or flower is unavailable or not high enough quality for weddings or events Richards Floral Design have the right to substitute at any point of the booking. We always will try to avoid substitutions but this isn’t always possible, we work with fresh, naturally grown products, we will only send out designs that we feel the quality is as high as possible, if you do not wish us to substitute you have the option to cancel your booking but all monies paid to Richards Floral Design will be lost.

Any hired stock is subject to a refundable deposit being paid. This is calculated per booking and returned on the safe return/collection of hired stock without damage. We assume that clients will keep any hired stock safe.

Set up, delivery and collection costs are required and calculated individually per booking.

All deposits and payments are required by bank transfer or cash.

Covid 19 Info

Consultations are unavailable in store but can be arranged via phone or conference calls

Hired stock may be unavailable due to government guidelines/restrictions

Any items that clients need us to dress will be required for drop off minimum 72 hours prior to design being made

Save the Date deposits can be transferred to one date only

Re-estimating will be required for any missed payment deadlines or date changes

Date changes are required to be confirmed via our booking form

Any changes to bookings are required via email

Any bookings which are reduced in size after deposits are paid will be reviewed and may be subject to amendments or substitutions, with price increases on select designs.